In this blog, you will learn:

  • Sears and Kenmore have lost popularity in recent years, leading to Sears declaring bankruptcy in 2018.
  • Kenmore water softener owners may still be able to get warranty assistance from Sears or the product manufacturer.
  • Angel Water is the official service center for Kenmore water softeners in the Chicagoland region.
  • There are many issues to watch out for with a Kenmore softener, including low water pressure and no soft water.

Here’s Why You Shouldn’t Panic if You Need Service for Your Kenmore Water Softener

Buyer’s remorse is the worst! It’s never fun to regret anything, especially when spending money is involved. But you purchased a Kenmore water softener, and then its parent company Sears went bankrupt, so here we are.

We can’t blame you for picking a Kenmore. After all, the brand was once one of the most popular in the country. Plus, there’s a lot to love about the softeners themselves. They are relatively inexpensive at around $500-$600 and effective at softening water for small to medium-sized households.

But now that Kenmore’s parent company has gone under, what’s a Kenmore owner to do? Are Kenmore warranties now void, and are you going to have to purchase a whole new unit?

This blog will explain what’s going on with Kenmore and why you shouldn’t panic if you own a Kenmore softener. Fortunately, we at Angel Water can still give you the service and maintenance you need!

A Brief History of Sears and Kenmore

Kenmore has been a famous appliance brand in the United States for over a century, starting with its drop feed sewing machine in 1913. For much of that time, Sears was the exclusive seller of Kenmore appliances. However, Kmart also started selling Kenmore in 2005, and Sears reached a deal to start selling them on Amazon in 2017.

Sears and Kenmore were at the top of the appliance game at the start of the 2000s. However, their share of the market has dwindled in recent years with the growth in popularity of big box stores like Lowe’s and Best Buy and brands like LG and Samsung.

As Sears fell behind, it had to scale back to make up for losses in revenue. Part of this scaling back was cutting the research and development funding for Kenmore. These cuts were unfortunate because the brand needed that money to remain competitive. And as Sears closed more of its stores, Kenmore’s popularity continued to decline.

Finally, Sears filed for chapter 11 bankruptcy in October 2018, casting doubt on the future of Kenmore products. Sears has promised to continue to honor the warranties on Kenmore water softeners and other appliances. However, certain bankruptcy professionals see a real risk the company won’t honor them much longer.

A man pours salt into a Kenmore water softener

Should Kenmore water softener owners be concerned about Sears and Kenmore going extinct?

What This Means for Kenmore Softener Owners

So, what happens if you own a Kenmore water softener that needs maintenance or breaks down? The good news is there are still ways to get your unit the service it needs.

For the time being, you can still check with Sears to see if you have warranty coverage to fix your Kenmore softener. If going that route fails, you can also check with the original manufacturer of your softener.

Wait, doesn’t Kenmore manufacture its water softeners? You would think so, but the truth is Kenmore doesn’t make any of its water softeners. It leaves that to companies like Whirlpool, LG and Panasonic. Then it pays those companies to sell the softeners with Kenmore branding.

Since many of the companies that manufacture Kenmores are still in business, you should get the help you need from them. Because even if Sears goes under and takes Kenmore with it, those manufacturers will still most likely honor their warranties.

So, how do you figure out what manufacturer made your Kenmore softener? You will need to find the serial number and model number on your unit. Typically, this information will be located somewhere around the top of the water softener. Many Kenmore softeners have it on a sticker inside the lid that you open to fill it with salt.

Once you find the serial and model numbers, you should be able to determine the manufacturer online. Type “Kenmore water softener” along with the serial and model numbers into Google, and the product information should come up, including what company manufactured it.

You can also decode what company manufactured your unit based on the first three digits of the model number. Use this handy guide to match the code with your manufacturer.

How to Get Kenmore Support in the Chicago Region

But what if you can’t get support from Sears or the manufacturer? If you live in the Chicago region, you can still get the service you need for your unit at Angel Water!

Angel Water is the official service center for Kenmore water softeners in the greater Chicagoland region. We’ve been offering Kenmore water softener service for multiple decades and have the tools and replacement parts necessary to maintain a unit properly. Plus, we only employ licensed plumbers, so you know the job will get done right the first time.

Of course, if you aren’t satisfied with your Kenmore water softener, we also offer a wide range of products from top brands, like EcoWater. Our licensed experts would be happy to help you understand what each brand can do and find the ideal softener for your situation.

The Angel Water team stands outside their Barrington, IL location ready to service Kenmore water softeners

The licensed experts at Angel Water can service your Kenmore water softener!

Problems to Watch Out for with a Kenmore Softener

We want to help you make sure you’re getting the most out of your Kenmore water softener. One way we do this for homeowners is by educating them on some of the problems that frequently occur with Kenmore units:

  • Low Water Pressure – This issue may indicate that the unit is too small for your home or there’s a clog.
  • No Soft Water – This problem likely stems from damage to part of the softener, a leak in the system or excessive salt formation, causing improper regeneration (a.k.a. salt bridging).
  • Water Fills Half the Salt Tank – If water isn’t filling your salt tank as it should, the unit probably has clogs or blockages that need cleaning.

By keeping an eye out for these issues, you can keep a problem from going from bad to worse and costing you some serious money! At Angel Water, we can help you fix all of these problems and more to keep your softener working as it should.

Get the Help You Need Today

Although Sears and Kenmore are hurting, you don’t need to worry if your Kenmore water softener starts having problems. By following the guidelines set out in this blog, you can get the help you need to keep your water as soft as it can be.

Angel Water is here to assist you every step of the way. Please give us a call at 847-382-7800 to talk to a licensed expert. We provide services in Barrington, St. Charles and throughout the Chicagoland region. You can learn more about the water softener services we offer here.


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